Technical support

Technical support and service delivery have always been at the forefront of sales policies at WINTECH Complexes. With expert and skilled personnel in its technical units, WINTECH is ready to offer technical services and periodic training to customers, workshop personnel, and all natural and legal persons involved in the contracting parties.
Support

Service and Technical Support Unit

Natural and legal persons who are parties to the WINTECH contract can benefit from the facilities and personnel of this unit with the coordination of the sales unit in order to use the services and after-sales services and retraining. The monitoring and technical unit of the company periodically visits the workshops and factories in order to maintain the quality of the production of the contracting parties and also to maintain the reputation of the WINTECH brand, and in case of errors or non-use of standard materials, the relevant issue is reported to the management. The sales of the company report and force the workshop of the contracting party to fix these issues And if the relevant company does not cooperate to resolve these issues, this will lead to the termination of the contract and the return of the products made from WINTECH.
Support

Initial Installation and Setup

One of the main challenges for companies which looking to invest in the production of UPVC doors and windows is the lack of familiarity with the industry when it comes to selecting and purchasing the necessary equipment for production. WINTECH's technical team not only assists with the selection of machines, but also provides guidance during initial installation and delivery. They also offer initial training to ensure the smooth setup and operation of UPVC window and door manufacturing systems.
support

Software Design

order to streamline the design and manufacturing process of UPVC doors and windows and to minimize potential errors and material wastage, WINTECH company's IT department has acquired specialized computer software from contracted service providers. This software houses comprehensive information and technical specifications of WINTECH profiles. By utilizing this software to design and draft UPVC doors and windows, users are able to conveniently generate manufacturing orders with the necessary information.
design software

Required information for placing orders:

  • Types of desired profiles
  • Cutting dimensions based on profile type
  • Quantity of cuts per profile type
  • Cutting angles of profiles
  • Dimensions and quantity of cuts for reinforcing profiles
  • Optimal selection of cutting profiles (for optimizing production operations and reducing wasting of materials)
  • Type and quantity of hardware fittings needed
  • Glass details such as color, thickness, dimensions, and cut size
  • Calculation of price proposals for presentation to clients and projects
  • Preparation of sales invoices and contracts
  • Storage and classification of proposed or invoiced information